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RETURNS

Making a Return

Thank you for shopping with Jac.Lyn. If your purchase does not meet your expectations, you have the option to make a return.

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Please note: Jac.Lyn currently only offers store credit.

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CONDITIONS TO COMPLETE A RETURN

Returns must be handled within the established period:

  • The item(s) must be received in their original condition and packaging, including the "Do not remove this tag" tag. Items cannot be worn, altered, or damaged and must be free of any stains, odors, or debris.

  • Returns must be made in the same market/region where the purchase was made.

  • Items purchased from Jac.Lyn are eligible for store credit within 7 days of delivery receipt.

  • Return items must be post-marked no later than 7 days from the date of delivery to be eligible for credit.

  • The customer is responsible for return shipping unless the order is filed in error or marked defective.

  • Items that do not meet the aforementioned criteria will be returned to the customer at the completion of a reshipment fee. Once this fee is paid, the denied returned item will be shipped back to the customer.

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ADDITIONAL

  • A small assortment of heavily discounted items may be marked Final Sale, in which case they are not returnable for store credit.

  • Please use the Store Credit Form that was shipped with your order.

  • Returns for Store Credit can be sent to: Jac.LynLuxdesigns@gmail.com

  • Be sure to include your order number and/or the store credit form with your return.

  • Orders cannot be canceled once they are placed.

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BODYSUITS, SWIMWEAR, LINGERIE & ACCESSORIES

Due to the nature of these items, returns and/or exchanges cannot be granted.

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RETURNS RECEIVED

We will notify you via email when your return package is delivered back to our warehouse.

Please note: Returns may take 3-10 business days to process upon delivery to our facility. Once your return is processed and your credit is issued, you will receive a confirmation email from our team.

Items sent for return that are not eligible for store credit will be shipped back to the customer once a reshipment fee is paid.

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DAMAGED ITEMS

If you receive an item that is damaged, please contact Customer Service immediately via email: Jac.LynLuxdesigns@gmail.com

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